Refund Policy

Last updated: September 16, 2026

At DBRadiance Aesthetic Clinic, we are committed to providing quality care and a positive client experience.

Treatments and Services
Due to the nature of medical aesthetic and skincare treatments, completed treatments and services are non-refundable. Individual results may vary, and specific results cannot be guaranteed.

Appointments and Cancellations
We kindly ask clients to provide as much notice as possible if they need to cancel or reschedule an appointment. Repeated late cancellations or missed appointments may affect future booking privileges.

Packages and Prepaid Services
Packages and prepaid services are intended for the client who purchased them and are subject to the terms provided at the time of purchase. Please contact the clinic if you have questions regarding an unused package or prepaid service.

Products
For hygiene and safety reasons, opened or used skincare products cannot be returned. If you receive a damaged or incorrect product, please contact us promptly so we can review the matter.

Concerns Following Treatment
If you have concerns following a treatment, please contact the clinic so that we can assess the concern and provide appropriate follow-up guidance. A concern about a treatment does not automatically qualify for a refund.

Contact Us
Questions regarding this policy can be directed to:

DBRadiance Aesthetic Clinic
Email: info@dbradianceaestheticclinic.ca